General Policies and Information

By agreeing to these terms and conditions members agree to maintain the integrity of the process and scheme by upholding an honest and professional approach to any answers selected. Customers also agree to the pricing structure and payment terms at the time of agreement. See website and or contact the administrator for current details. 

All questions need to be completed and audited prior to the release of benchmarking reports. During any membership period members are permitted to download reports as often as they need without limitation. However the answers are date stamped to when they are entered. As the membership population changes over the course of the 12 month period a company's performance will be fluid and will change automatically.  If a member wishes to change their answers at any point within the 12 month period an additional charge will be applicable. 

All benchmarking data published in a report or reflected on the website is statistical only and all information uploaded is protected. The Security Benchmark has a strict confidentiality policy. All individual company benchmarking information remains confidential throughout the benchmarking process and no security provider will have access to another companies uploaded evidence (Unless this is submitted in writing and agreed by all parties).

All supporting evidence uploaded to the website or seen during an assessment is held securely and destroyed once reviewed. The Security Benchmark system does not hold any verification documentation on file for longer than is needed to complete the report verification process. The Security Benchmark is registered with the Information Commissioners Office for Data Protection reference ZA276559.

The Security Benchmark awards are based upon verified information at the time of assessment. Membership is valid for a 12 month period. The Security Benchmark Limited cannot guarantee that the circumstances and performance of any Individual Company will remain uniform throughout the awarding period. The Security Benchmark reserves the right to change the register award criteria and payment structure periodically.

Once a report is downloaded and/or printed the Security Benchmark no longer holds any responsibility for its content. Members are required to use their reports in a responsible manner in order to maintain the integrity of the scheme. Any misuse of a Benchmark Report or supporting material will be deemed a breach of these terms and conditions. 

 

Privacy Policy

 

INTRODUCTION

THE SECURITY BENCHMARK is committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information that you provide to us. When we refer to “THE SECURITY BENCHMARK”, “we”, “us” or “our”, we are referring to THE SECURITY BENCHMARK LIMITED, and as applicable any member of our group, including our subsidiaries, as defined in section 1159 of the UK Companies Act 2006, who are the data controllers. This privacy policy applies to our processing of personal data when you use our services, visit our websites or mobile applications or otherwise interact with us.

It is important for us to process and use your data only in accordance with the General Data Protection Regulation (“GDPR”, from the GDPR implementation date) or, until GDPR implementation date, the Data Protection Act 1998, (collectively the “Data Protection Laws”) and your expectations, and to be transparent with you in how we process and use your data.

This privacy policy will explain what data is collected, why it is collected, how the collected data is used and your options and rights regarding the collection of your personal data.

  1. Who we are

We are an National supplier providing services, as set out on our website, to our clients. As a private, owned business we are all about supporting our clients’ long-term vision and objectives. We work at the heart of our clients’ businesses, and our sector expertise means we can design innovative service solutions that align with their business strategies.

  1. What data we collect

In connection with the different ways we may interact with you and the various services that we provide, we collect the following categories of data (C=THE SECURITY BENCHMARK category):

C1: Contact information, including name, address, telephone number and e-mail address.

C2: Identity data, including gender and date of birth.

C3: Communication data between you and us, including recordings of calls to our control room or offices, e-mail communication, online chats, comments and reviews collected through surveys or posts on social media platforms.

C4: Digital information data collected when you visit our website, applications or other digital platforms, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to our newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.

  1. Where we collect your data from

Most of the data that we have about you are provided by you. We collect C3 and C4 data from our websites, applications and similar digital platforms.

  1. Use of your information

Communication

Description: We use C1, C2 and C3 data to ensure that we can supply the goods or services you have requested. We may provide such information by electronic or other means.

Legal basis: We use such data as part of our business relationship. Further, we use such data to provide you with other information necessary to fulfil our legitimate interests, including to ensure that we process invoices and to contact you, where necessary, concerning any orders you may place or services you supply to THE SECURITY BENCHMARK.

Disclosure: We may disclose C1 and C2 data to our corporate partners, as they may need this information to communicate with you and to provide support and assistance.

Direct Marketing

Description: We may use C1, C2 and C4 data to provide you with newsletters from us about our products and services.

Legal basis: Our use of such data is based on our legitimate interests in providing you with relevant information to promote our products and services. You may at any time opt out of receiving such information.

Disclosure: We may process your data to enable us to send you relevant information to promote our products services.

Profiling

Description: We may use and compile C1, C2, C3 and C4 data for profiling purposes. Profiling is an automated processing of personal data where your personal data is used to evaluate, analyse and predict your preferences, interests and behaviour (profiling). We may use this data to provide you with customised information about services and offers that you may appreciate.

Legal basis: We carry out profiling to fulfil a legitimate interest, which is to customise our services for your benefit. You may at any time object to our use of your personal data for profiling purposes.

Disclosure: We will not disclose the profiles we have generated based on your data to third parties other than any member of our group.

Security

Description: We may carry out video surveillance on premises and store C4 data to prevent crime and ensure your safety.

Legal basis: We carry out video surveillance that is necessary to fulfil a legitimate interest which is to prevent crime and ensure your safety while you are on our premises.

Disclosure: We will not disclose video surveillance footage to third parties unless required by law or on request from authorities.

  1. How long we store your data for

We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data.

We will store your C1, C2, C3, C4 data from the point for the duration of our contractual relationship and up to a period of three years after our contractual relationship has ended, if we believe this is necessary to handle potential complaints or claims. We may store your data longer if you wish for us to keep your data and you have consented to this.

We will store C4 data as required by applicable law.

We will store your C1, C2 C3 & C4 data for as long as you wish to receive information and marketing communications from us where necessary.

We store video surveillance footage for a period of 31 days where necessary. The system has an overwrite facility thereafter and all data is deleted. If we deem it necessary to deliver video surveillance footage to the police due to a criminal incident or similar, we may store the video surveillance footage for legal reasons.

  1. International transfer of data

THE SECURITY BENCHMARK does not currently provide services outsider of the UK. All our data currently remains in the UK and we do not share this with International processors. However if this changes we will ensure that your data is adequately protected by the receiving parties in such countries if necessary and approved by you. Adequate protection may typically be to impose on the receiving party contractual obligations that ensure that it maintains the same level of privacy and data security as practised by us. You may ask for further information or a copy of the safeguards that we have in place to ensure lawful transfer of your data where appropriate.

  1. Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by companies within our processing network who act for us for the purposes set out in this privacy policy or for other purposes approved by you. Those parties process information, fulfil and deliver services, process payments and provide support services on our behalf.

Where you have provided us with your details for marketing purposes, we will not share this with or permit other companies in our network, to contact you about their related products and services without your prior consent.

If we pass your information to non-EEA/International organisations for processing on our behalf, we will ensure the appropriate level of protection is offered to your information, to ensure its protection as per the Data Protection Laws, while taking into account that the non-EEA country may not have equivalent data protection and privacy laws to the EEA.

Finally, if our business or part of it enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

  1. Security

We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  1. How you can access, rectify or erase your data and file complaints

Under the General Data Protection Regulation, you have a number of important rights. In summary, those include rights to:

  • Access to your personal data and to certain other supplementary information that this privacy policy is already designed to address;
  • Require us to correct any mistakes in your information which we hold;
  • Require the erasure of personal data concerning you in certain situations;
  • Receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit the data to third parties in certain situations;
  • Object at any time to processing of personal data concerning you for direct marketing;
  • Object in certain other situations to our continued processing of your personal data;
  • Otherwise restrict our processing of your personal data in certain circumstances;
  • Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

(If you would like to exercise any of those rights, please contact us via the details below.)

  1. Cookies

We use cookies on the websites to ensure functionality on the website, analyse website traffic and to see which areas of the website you have visited. Please read our cookie policy for more information.

  1. Complaints

If you wish to make a complaint about how your personal data is being processed by THE SECURITY BENCHMARK or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and THE SECURITY BENCHMARK’S data protection representatives. Please see the relevant contact details below.

  1. THE SECURITY BENCHMARK contact details

THE SECURITY BENCHMARK LIMITED, King Edward House, 82 Stourbridge Road, Halesowen, West Midlands, B63 3UP. Email - Info@the securitybenchmark.com

  1. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our website and, where appropriate, through e-mail notification.

 

The Security Benchmark Members Register

An annual subscription is applicable to the Security Benchmark Members scheme. In order to be eligible to be placed on the register a Security company will need to have purchased a valid Benchmark report at the point of registration.

The Security Benchmark reserves the right to remove any Company from the scheme at any time if these terms and conditions are not met.

Payments, Cancellation, Termination and refund Policy

Both Reports are timeline stamped and are only applicable up to the date the report was generated and approved. Payments should made on the day of purchase and are non-refundable for fully processed reports. 

The client may cancel their annual subscription to the Security Benchmark Members Register at any time and must do this in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.. In the event of a cancellation or termination during a subscription period no refunds will be issued. If  the appropriate fees are not paid by the anniversary date of initial registration the applicable company may be removed from the register until payment is made and the renewal report process is completed.

If the process is conducted onsite at a clients premises the Security Benchmark will take payment through a chip and pin device secured through PayPal on the day of purchase. If the process is conducted remotely payments are required either through chip and pin secured through PayPal or through Sage invoicing which is subject to a 7 day payment term. 

Complaints Policy

All complaints must be submitted in writing to: This email address is being protected from spambots. You need JavaScript enabled to view it.

* If an onsite audit is necessary to verify or investigate a complaint the visit will be chargeable to the member (Contact the administrator for more details)

Additional Information

If buyers of security approach the Security Benchmark for report information the Benchmark Member will be contacted to authorise release. Any permissions must be confirmed in writing prior to release.  

The overall, or year on year comparison data collated may be used for industry led initiatives. Any shared data will not reflect specific company statistics, performance or their identity.

The Security Benchmark has no direct connection or affiliation with the Security Industry Authority (SIA) 

The report filters cannot be used with the ACS report only. The Benchmark report will need to be purchased in order to access the filter functions for both reports

In order to complete an ACS Benchmark report a member will need to have been assessed to the 2017 version of the ACS standard through the ACS scheme. 

On creating an account and submission of company details the member agree's to these terms and conditions.