General Policies and Information

By agreeing to these terms and conditions members agree to maintain the integrity of the process and scheme by upholding an honest and professional approach to any answers selected. Customers also agree to the pricing structure and payment terms at the time of agreement. See website and or contact the administrator for current details. 

All questions need to be completed and audited prior to the release of benchmarking reports. During any membership period members are permitted to download reports as often as they need without limitation. However the answers are date stamped to when they are entered. As the membership population changes over the course of the 12 month period a company's performance will be fluid and will change automatically.  If a member wishes to change their answers at any point within the 12 month period an additional charge will be applicable. 

All benchmarking data published in a report or reflected on the website is statistical only and all information uploaded is protected. The Security Benchmark has a strict confidentiality policy. All individual company benchmarking information remains confidential throughout the benchmarking process and no security provider will have access to another companies uploaded evidence (Unless this is submitted in writing and agreed by all parties).

All supporting evidence uploaded to the website or seen during an assessment is held securely and destroyed once reviewed. The Security Benchmark system does not hold any verification documentation on file for longer than is needed to complete the report verification process. The Security Benchmark is registered with the Information Commissioners Office for Data Protection reference ZA276559.

The Security Benchmark awards are based upon verified information at the time of assessment. Membership is valid for a 12 month period. The Security Benchmark Limited cannot guarantee that the circumstances and performance of any Individual Company will remain uniform throughout the awarding period. The Security Benchmark reserves the right to change the register award criteria and payment structure periodically.

Once a report is downloaded and/or printed the Security Benchmark no longer holds any responsibility for its content. Members are required to use their reports in a responsible manner in order to maintain the integrity of the scheme. Any misuse of a Benchmark Report or supporting material will be deemed a breach of these terms and conditions. 

The Security Benchmark Members Register

An annual subscription is applicable to the Security Benchmark Members scheme. In order to be eligible to be placed on the register a Security company will need to have purchased a valid Benchmark report at the point of registration.

The Security Benchmark reserves the right to remove any Company from the scheme at any time if these terms and conditions are not met.

Payments, Cancellation, Termination and refund Policy

Both Reports are timeline stamped and are only applicable up to the date the report was generated and approved. Payments should made on the day of purchase and are non-refundable for fully processed reports. 

The client may cancel their annual subscription to the Security Benchmark Members Register at any time and must do this in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.. In the event of a cancellation or termination during a subscription period no refunds will be issued. If  the appropriate fees are not paid by the anniversary date of initial registration the applicable company may be removed from the register until payment is made and the renewal report process is completed.

If the process is conducted onsite at a clients premises the Security Benchmark will take payment through a chip and pin device secured through PayPal on the day of purchase. If the process is conducted remotely payments are required either through chip and pin secured through PayPal or through Sage invoicing which is subject to a 7 day payment term. 

Complaints Policy

All complaints must be submitted in writing to: This email address is being protected from spambots. You need JavaScript enabled to view it.

* If an onsite audit is necessary to verify or investigate a complaint the visit will be chargeable to the member (Contact the administrator for more details)

Additional Information

If buyers of security approach the Security Benchmark for report information the Benchmark Member will be contacted to authorise release. Any permissions must be confirmed in writing prior to release.  

The overall, or year on year comparison data collated may be used for industry led initiatives. Any shared data will not reflect specific company statistics, performance or their identity.

The Security Benchmark has no direct connection or affiliation with the Security Industry Authority (SIA) 

The report filters cannot be used with the ACS report only. The Benchmark report will need to be purchased in order to access the filter functions for both reports

In order to complete an ACS Benchmark report a member will need to have been assessed to the 2017 version of the ACS standard through the ACS scheme. 

On creating an account and submission of company details the member agree's to these terms and conditions.